Repetition of the client's statements verbatim when responding is known as:

• A. Reflective listening
• B. Clarifying
• C. Paraphrasing
• D. Parroting

Answer: (D)

Verbatim repetition of what the client says back to them is known as parroting. It means echoing the exact words the client used, with little or no change, to confirm you heard them and to invite the client to elaborate. This differs from reflective listening, which restates the message in a way that captures meaning and emotion (often with some rewording); and from paraphrasing, which rephrases the client’s message in your own words to show understanding. Clarifying, on the other hand, seeks a specific detail or additional information rather than simply repeating what was said. For example, if a client says, “I’m overwhelmed with deadlines,” a parroting response would be, “I’m overwhelmed with deadlines.” This approach can signal active listening and can prompt the client to expand on their thoughts.